Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Poster decreased review rating.

I placed and order and instantly regretted the decision. I called the company number and they told me they don't handle cancellations or refunds.

I email the company and they asked for more information from me than my order number. I emailed them back 9 (nine) times. The product arrived yesterday...... I called my credit card company and was told the transaction was pending.

They couldn't help me until the payment went through. I will be contacting them today to file a dispute. I will then try again to call the company and return the product.

I doubt I will get all of my money back. I should have known better....and now I do.

Product or Service Mentioned: Biogeniste Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $90.

Preferred solution: Full refund.

I didn't like: Full cost only included in terms and conditions, Misleading pricing, Advert lack of clarity.

Company wrote 0 private or public responses to the review from Sep 12, 2017.
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