Anonymous
map-marker East Cowton, England

You rip off merchants

You steal money !!! and cause people a whole heap of heart ache and stress. You badger people on the phone, there are no details anywhere to get in touch with you...you should be ashamed of yourselves... stop taking money from people who cant afford and have the good grace to speak to people or answer their emails...why the bloody *** an I bothering to do this review you dont give a ***. you are bad bad bad bad and im so angry I cant think of anything else to put. Leave people alone stop selling your *** product and robbing people of their hard earned money
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Loss:
$5
Cons:
  • Fraudulent claims
  • Advert lack of clarity
  • No way to cancel
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Forfar, Angus

Biogeniste - Serum Free Trial Review from Forfar, Angus

I ordered the free trial of this product i did not concent to this company taking more money from my account which they have done nearly 80 pounds and when i try to contact them the email wont send .. i have been intouch with my bank but there is little they can do .i have found out this is a scam what can i do to get my money back help please
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Reason of review:
Pricing issue
1 comment
Guest

I have asked my bank to block any request for payment from these and they have done this for me.. I have also emailed them..email address at the bottom of the invoice enclosed in your free sample packaging and my email didnt bounce... email address I used....support@***.com...heres hoping they dont rob my account...robbing bastards

Anonymous
map-marker Nottingham, England

Deceptive advertising extremely angry

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I bought a small bottle of moisturizer (which isn't particularly good) for what I thought was a one off time for £4.95 to try the product. I wasn't sent a confirmatory email. I didn't set up a direct debit or standing order, I did not think I would be billed again. Then today I was billed $89.76. I have emailed the company to request they make no further payments and I will be contacting my bank as soon as it opens. I would boycott this company and people need to be aware not to buy anything from them because their website is very deceptive and does not make it clear what Biogeniste's 'offer' actually consists of.
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Cons:
  • Advert lack of clarity
  • Having money taken from my account that was not authorised
  • Not clear on price
Reason of review:
Problems with payment
Denisha Vvy
map-marker London, England

Biogeniste Free Trial is a scam

I ordered 2 items on a free trial and had to pay shipping costs. Over a month later they have taken nearly £200 from my bank account and sent me those same trial products. Which didn't even work by the way. When I have complained they tried to offer me them at 50% of original cost. I've asked for a full refund but am now responsible for shipping fees of nearly £30. Not feeling confident I will get my money back. Big lesson learnt - read the small print. Shocking company ! _ THIS IS NOT A FREE TRIAL
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Loss:
$195
Cons:
  • Its a scam
Reason of review:
Misleading sales

Preferred solution: Full refund

Anonymous
map-marker Sheffield, England

SCAM

I have been ripped off to the tune of £250 from this disgusting company for 1 little bottle of anti wrinkle cream and hydravella eye cream that I didn't order . It's now in the hands of my bank and if I don't get a refund I will be taking it further . How can a company take money without permission surley this is illegal I've not even received any more products . This has made me overdrawn at a time when money is short I cannot afford to spend that much money on products this is just a money making scam and should be stopped
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Loss:
$255
Reason of review:
Taking money without permission

Preferred solution: Full refund

Anonymous
map-marker York, England

Biogeniste - Disgusting trading practice

I received a tiny sample several weeks ago and have just discovered they have taken £69 from my Bank Account despite not signing up for a subscription with this Company. Totally unethical, immoral and repugnant practice! On contacting my Bank they have put a stop on Biogeniste being able to take any further money from my account and the Fraud Department will try and recover this £69 for me. I would recommend others in the same situation to do the same. It is a great deal of money to have stolen i.e. taken without consent, and left me being close to overdrawn. Very expensive "free trial"!
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Loss:
$89
Reason of review:
Unauthorised money taken from account

Preferred solution: Full refund

1 comment
Guest

I have done the same contacted my bank as I was overdrawn they have taken a total of £250 out of my bank without permission something should be done about this discusting company

Anonymous
map-marker Barlby, England

Please dont fall for this rip off , biogeniste cream

i really hope you get your money back , ive also been ripped off they took money out of my bank with out even letting me know until this morning i woke up to find another bottle of that *** cream and that they had took 95$.71 two weeks ago ! ive sent them a not so nice email asking for my money back and that if i dont get it i will be letting our uk tv watch dog on to them plus my solicitor so fingers crossed, i am also going to go into my bank and make sure they dont try and take even more money out my bank , am so stressed out now i just cant afford this amount of money like most people who are going through this right now , i really hope you get your money back .
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Reason of review:
Problems with payment
Anonymous
map-marker Crowborough, East Sussex

Biogeniste

they dont tell you that they will take money out of your account when ordering the trials at a special price . i have been billed without my knowledge of £77.73 which has left my bank account without my permission .it does not work and i am thinking of getting trading standards involved . do not go near this site it is a scam!!!!!!!!!!!!!! and they take the money from you. my bank is now dealing with this and will be taking action against them to try to get my money back which has left our family unable to buy food for 2 weeks . this has caused us a lot of stress and now we dont know what we are going to live on . this company needs to be stopped right now . to stop other people falling into the same trap!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Prestatyn, Wales

Charged before I received the product

I was charged but I had not received the product...because I had paid by credit card the bank said they could not cancel until the company had claimed a payment as they were not sure which company would be claiming the payment. I had not saved the details on the Facebook advertisement and I did not see the advertisement again. I did think after ordering the free trial I would receive an email or text verifying this so I could cancel before the company claimed full payment. I'm warning you please do not fall for this auto enrolment scam as it's an expensive product .
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Reason of review:
It is easy easy to cancel that is if the company has actually cancelled the auto delivery
Anonymous
map-marker Chichester, West Sussex

Biogeniste - Cream Free Trial Review from Chichester, West Sussex

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Taking money without supplying goods and without notification
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Reason of review:
Problems with payment
1 comment
Guest

I orderd a try one for £4.99 then they took out 89 pound from my bank without asking me

and sent me another one,my own cream work,s better than that one, they have NO wright take money from my bank,its a *** do not order any,reed the feed back first.

Anonymous
map-marker Hurstpierpoint, West Sussex

Hydravella And Biogeniste Review

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This company has took 2 large payments from my account £74.39 & £76.82. Sent me NOTHING spoke to my credit account company again. Had to block & cancel my credit card for yet a 2nd month. Most inconvenient for me. Hassle no one needs in there life. Will I get all these payments BACK???? Whi knows
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Reason of review:
Problems with payment
Anonymous
map-marker Manchester, England

Sometimes, you think it's you

I was surprised to receive one of these wrinkle free creams. I must have accepted a free one at some point. When I checked my bank statement I found that they had taken a great deal of money from my account in spite of me not ordering the product. It was outrageously expensive and because I assume that none of these products ever work, would never have ordered one I had to pay for. As far as I'm concerned, Vaseline is as good as anything. They must have very little faith in their products if they have to resort to tactics like these to clear their stock. I can't get my money back or even an apology. But be assured, there will be no more of this as far as I'm concerned. I am a pensioner living on a fixed income and don't have spare money to throw around buying expensive nonsense. AS
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Reason of review:
Not as described/ advertised
Anonymous

Biogeniste Cream Free Trial Review

SCAM!!! I was exactly the same so stopped future payments from them with my bank. This month they tried again but using a different company name! The bank picked it up so I stopped the payment. I've emailed the company to cancel but just waiting to see if this will happen otherwise I will have to close my account and open a new bank account. Nightmare!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker London, England

Biogeniste Serum Free Trial Review

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This is a rip off they emptied my bank yesterday thieves fraudsters
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Reason of review:
Problems with payment
Anonymous

Biogeniste Cream Free Trial Review

Just been completly conned by this company. Paid £4.95 for a free trial and in addition to this they havenow charged my card £72.66. Fortunately i have not used the product so can send back at my cost for a refund. The customer care lady was rude also and hung up on me when i said it was a ***. It definitely was not clearly advertised on the facebook advert that you would be charged extra.
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Reason of review:
Problems with payment