Butler, New Jersey
Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Turnaround Time
Value for money

Biogeniste promised me a refund ,since I felt I was misled. I thought the 4.95 initially charge was for a trial size.

I guess I didn't read the fine print of an automatic shipment and I told them I didn't read the fine print. I was told they would issue a refund if I dropped the disputed charges with my bank. I did. No refund.

I called again and I was told if I send proof of the dispute being dropped, they would issue me a refund.

My bank contacted them personally with me on the phone and they tried to talk their way out of it. I said Larrisa,and Heida both said I would get a refund if my bank said the disputed charges were dropped-- that is the bottom line. Well, my bank is verbally telling there are no disputed charges.

No refund.

Terrible company. Do not be scamed as I was.

Product or Service Mentioned: Biogeniste Serum Free Trial.

Reason of review: Lies and deceit.

Preferred solution: Full refund.

I didn't like: Lies.

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