Mansfield, Nottinghamshire
Not resolved
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I sent for these on the understanding that they were sample products.

I saw the advert on a BOOTS chemist Facebook. i decided to go for the samples and paid with my credit card - BAD MOVE.

First time I've done this and will most definitely be the last. On checking my bank statement I have been charged an excessive amount for both products I received. I am trying to get my money refunded and have been in contact with my bank who advised I contact the company who sold these items. ie the Anti-Wrinkle serum and the hydravella eye cream.

This it appears is not possible. Surely there is a way to stop these rogue traders from advertising these products and duping people into buying them.

It is fraud. As a pensioner it is money I cannot afford to lose but it seems I have lost a lot of money.

Product or Service Mentioned: Biogeniste Serum Free Trial.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $180.

Preferred solution: Full refund.

I didn't like: Having money taken from my account that was not authorised.

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