Advert on Facebook offering free samples for the price of postage. Postage costs were in sterling but shown on credit card as dollars.
They offer free samples for the cost of postage with no indication or detail about signing up to pay the full price for the product. And the advert was covered in Your M&S logos. The pots are sent on a trial basis and because they are the complete product and not a sample they then put another charge on your credit card for the cost of the product a month later which is £70.
Because you do not know till a month later that you have had to pay they will not accept return products because it is too late. No indication that you are signing up for continued pots being sent at high cost.
This person wrote the review because of problems with payment at Biogeniste. Reviewer claimed that he or she wants Biogeniste to read this review and look into the issue (if any).
The most disappointing in user's experience was false advertisers, misleading pricing and advert lack of clarity. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.