Wells, Somerset
Not resolved

Advert on Facebook offering free samples for the price of postage. Postage costs were in sterling but shown on credit card as dollars.

They offer free samples for the cost of postage with no indication or detail about signing up to pay the full price for the product. And the advert was covered in Your M&S logos. The pots are sent on a trial basis and because they are the complete product and not a sample they then put another charge on your credit card for the cost of the product a month later which is £70.

Because you do not know till a month later that you have had to pay they will not accept return products because it is too late. No indication that you are signing up for continued pots being sent at high cost.

Product or Service Mentioned: Biogeniste Serum Free Trial.

Reason of review: Problems with payment.

I didn't like: False advertisers, Misleading pricing, Advert lack of clarity.

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