Lyddington, England
Not resolved

I ordered the free sample after seeing it apparently sanctioned by Victoria Beckham on Facebook. I then received the face cream plus a small pot of eye cream which I hadn't sent for.

Returned both as per returns protocol.

But the company charged my credit card for 89.76 USD for the Biogeniste product that I had returned.

Eventually I spoke to customer services and did get a refund. The answer was that I had returned the two items in the same packaging rather than separately even though they were posted to me as one item!

If I hadn't checked credit card statement they would have got away with it!

Its a scam - don't be tempted!!!

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of biogeniste free trial. Biogeniste needs to read this review and look into the issue (if any) according to poster's claims.

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